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Online Events for Microsoft Dynamics CRM Online CRM Online Overview | LIVE Wednesdays 9:00AM PST Audience: New to CRM Online, Business Users Each week the Microsoft Dynamics CRM Online Technology Specialist Team hosts an one-hour overview of CRM Online, highlighting:
CRM Online Administrator Overview | LIVE Thursdays 9:00AM PST Audience: New to CRM Online, Power Users, Administrators Similar to the Overview hour, this session is intended for new power users and system administrators. The goals for this hour are to:
Drive Sales, Marketing and Service Success in the Cloud with Microsoft Dynamics CRM Online | RECORDED 4/29/2010 Audience: New to CRM Online, End Users, Power Users For organizations of all sizes, Microsoft Dynamics CRM Online is an on-demand customer relationship management solution that is fast, flexible, and familiar, and it is available over the Internet or through Microsoft Office Outlook. Unlike other on-demand solutions, Microsoft Dynamics CRM Online provides rapid time to value and robust functionality at an affordable price point. Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. Optimize Your Sales Performance in the Cloud with Microsoft Dynamics CRM Online | RECORDED 5/5/2010 Audience: New to CRM Online, End Users, Power Users Microsoft Dynamics CRM sales force automation (SFA) delivers end-to-end sales cycle capabilities to drive sales efficiency and execution from the cloud. Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management. Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online | RECORDED 6/9/2010 Audience: New to CRM Online, End Users, Power Users Microsoft Dynamics CRM Online provides end-to-end management of marketing programs, from data acquisition and segmentation, to campaign management and analysis of responses and activities, to tracking campaign opportunity return on investment (ROI). Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address areas such as: Internet marketing and Web-to-lead capture, campaign planning and budgeting, marketing list data management, event management, marketing workflow, lead distribution and qualification, and marketing analytics. Drive Customer Service Success in the Cloud with Microsoft Dynamics CRM Online | RECORDED 5/25/2010 Audience: New to CRM Online, End Users, Power Users More and more companies are discovering that they can run their customer service operations from the cloud and deliver more responsive service at a lower cost. Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. See Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and understand how customers have used the solution to address areas such as collaboration between sales and support, account and contact management, case management and scheduling, delivering intelligence from the knowledge base, customer service workflow, real-time insight, and reporting and analytics |